Home
Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Data and Measures
IT Application Development and Maintenance Practices Spotlight: Aerospace Industry
-
Articles
Defining, Collecting, and Organizing Your Digital Life
-
Data and Measures
Length in years of information architecture planning horizon
-
Data and Measures
Average time in hours to resolve a service commitment disruption
-
Data and Measures
Total IT capital cost, excluding depreciation/amortization, per business entity FTE
-
Data and Measures
Total IT cost, excluding depreciation/amortization, per $1,000 revenue
-
Data and Measures
Total IT cost, excluding depreciation/amortization, per business entity FTE
-
Data and Measures
Total IT cost, excluding depreciation/amortization, per IT function FTE
-
Data and Measures
Total IT operating cost, excluding depreciation/amortization, per business entity FTE
-
Data and Measures
Percentage of IT purchases where the key decisions are made outside of the IT organization
-
Data and Measures
Average IT budget variance for application development and maintenance projects
-
Data and Measures
Average number of function points delivered per application development FTE
-
Data and Measures
Average number of function points delivered per application support FTE
-
Data and Measures
Average number of production defects in both enhancements and new developments per 1,000 function points
-
Data and Measures
Average schedule variance for application development and maintenance projects
Featured Resources
Staff Selections
-
Reports & White Papers
How to Build KM into Daily Work: Make KM Intuitive, Embedded, and Easy
-
Reports & White Papers
Improving Process Management Effectiveness (Best Practice Report)
-
Reports & White Papers
Future Skillsets of Procurement Professionals: Survey Report
-
Reports & White Papers
Preparing for the Next Level of Financial Planning and Analysis
-
Reports & White Papers
Engagement & The Employee Experience: Survey Report
-
Case Study
How Human Connections Support Digital Transformation: General Electric Case Study
-
Articles
Drivers of Analytics Program Effectiveness
-
Reports & White Papers
Reinventing Supplier Relationship Management (White Paper)
-
Webinars & Videos
How Walmart Built a Data-Driven Diversity and Inclusion Strategy
-
Articles
Leveraging Emerging Tools and Technologies in Finance: Blockchain
