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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles
How Walmart Drives a Diverse and Inclusive Culture
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Articles
Using Data to Drive Diversity
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Data and Measures
Number of FTEs that perform the process group "manage employee information" per $1 billion revenue
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Data and Measures
Number of business entity employees per FTE that performs the process group "manage employee information"
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Data and Measures
Percentage of employees with access to Employee Self-Service (ESS) system
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Data and Measures
Percentage of managers with access to Manager Self-Service (MSS) system
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Data and Measures
Response time in hours for non-routine "manage employee information" inquiries
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Data and Measures
Response time in hours for routine "manage employee information" inquiries
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Data and Measures
Percentage of "manage employee information" inquiries received via non-digital communication channels
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Data and Measures
Percentage of employee transactions completed using Employee Self-Service (ESS) system
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Data and Measures
Percentage of manager transactions completed using Manager Self-Service (MSS) system
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Data and Measures
Percentage of FTEs that perform the process group "manage employee information" that perform the process "manage reporting processes"
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Data and Measures
Percentage of FTEs that perform the process group "manage employee information" that perform the process "manage employee inquiry process"
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Data and Measures
Percentage of FTEs that perform the process group "manage employee information" that perform the process "manage and maintain employee data"
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Data and Measures
Percentage of FTEs that perform the process group "manage employee information" that perform the process "manage human resource information systems (HRIS)"
Featured Resources
Staff Selections
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Reports & White Papers
Best Practices for Knowledge Management Excellence: 2019
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Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement
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Reports & White Papers
Upping Your Change Engagement Game
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Articles
How Finance Leaders Improve Planning by Improving Visibility into Performance
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Articles
Better Together: Forming KM Partnerships and Alliances
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Articles
How Finance Teams Improve Their Focus on FP&A
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Reports & White Papers
Supply Chain Analytics Survey Report
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Reports & White Papers
Improving Process Management Effectiveness (Best Practice Report)
