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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles
Employee Net Promoter Score: Common Questions Answered
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Articles
7 Techniques to Keep Your Employee Engagement Strategy Up to Date
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Data and Measures
Workspace Trends by Role - IT Function
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Articles
Employees Demand Flexibility in When, Where, and How Work Gets Done
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Articles
Big Thinkers, Big Ideas: Cal Newport
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Articles
Making Employee Engagement a Priority
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Articles
Creating a Culture of Engagement (Webinar Wrap-up)
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Articles
Dealing with Those "Pesky" People Challenges
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Articles
Jump On Board the Mentoring Life Cycle: Everyone is Doing It
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Articles
Employee Engagement: Myths, Predictions, and Your Responsibilities
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Articles
Improve Productivity by Building Trust
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Articles
Talent Management: A Summary of Best Practices
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Articles
Why Organizational Change Initiatives Fail
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Articles
An Improved Office Environment Pays Off for Employees and Employers
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Articles
How Lessons from Kindergarten Can Help Office Civility
Featured Resources
Staff Selections
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Reports & White Papers
How to Build KM into Daily Work: Make KM Intuitive, Embedded, and Easy
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Reports & White Papers
Improving Process Management Effectiveness (Best Practice Report)
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Reports & White Papers
Future Skillsets of Procurement Professionals: Survey Report
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Reports & White Papers
Preparing for the Next Level of Financial Planning and Analysis
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Reports & White Papers
Engagement & The Employee Experience: Survey Report
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Case Study
How Human Connections Support Digital Transformation: General Electric Case Study
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Articles
Drivers of Analytics Program Effectiveness
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Reports & White Papers
Reinventing Supplier Relationship Management (White Paper)
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Webinars & Videos
How Walmart Built a Data-Driven Diversity and Inclusion Strategy
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Articles
Leveraging Emerging Tools and Technologies in Finance: Blockchain
