Home
Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Data and Measures
Key customer retention rate
-
Data and Measures
Market share
-
Data and Measures
Relative change in brand performance over the past three years
-
Data and Measures
Customer wallet share
-
Data and Measures
Percentage of customers who can name brand in unaided recall test
-
Data and Measures
Percentage of customers who would recommend product/service to family/friends
-
Data and Measures
Percentage of revenue attributed to customers who made first purchase of the brand
-
Data and Measures
Key customer growth
-
Data and Measures
Percentage of total annual marketing spending spent on business entity's website
-
Data and Measures
Percentage of total annual marketing spending spent on social media
-
Data and Measures
Percentage of total annual marketing spending spent on mobile applications
-
Data and Measures
Percentage of total annual marketing spending spent on traditional face-to-face contacts
-
Data and Measures
Percentage of total annual marketing spending spent on search engine marketing
-
Data and Measures
Percentage of total annual marketing spending spent on other channels
-
Data and Measures
Percentage of total annual marketing spending spent on indirect marketing
Featured Resources
Staff Selections
-
Reports & White Papers
Best Practices for Knowledge Management Excellence: 2019
-
Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement
-
Reports & White Papers
Upping Your Change Engagement Game
-
Articles
How Finance Leaders Improve Planning by Improving Visibility into Performance
-
Articles
Better Together: Forming KM Partnerships and Alliances
-
Articles
How Finance Teams Improve Their Focus on FP&A
-
Reports & White Papers
Supply Chain Analytics Survey Report
-
Reports & White Papers
Improving Process Management Effectiveness (Best Practice Report)
