Resource Library Background
Home

Resource Library

APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

Looking for something specific?

Ask us
1 - 2 of 2 Results
  • Articles
    |

    Lock Customer Wallet Share

    Metric data from APQC's Open Standards Benchmarking in sales and marketing reveals how organizations perform in customer wallet share.

  • Articles
    |

    Lock Net Promoter Score

    Metric data from APQC's Open Standards Benchmarking in sales and marketing reveals how organizations perform in Net Promoter Score.