Resource Library Background

Resource Library

APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

Looking for something specific?

Ask us
1 - 1 of 1 Results
  • Articles

    Finding New Ways to Grow

    In 1964 Peter Drucker wrote, “The customer rarely buys what the business thinks it sells him.” And Clayton Christensen popularized the concept a decade ago with the term …