
Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles
Delivering a Process Thinking Culture at UPS: Q&A
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Articles
Cultivating A Process Thinking Culture at UPS
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Articles
Making the Case for KM to STEM Workers and Leaders
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Data and Measures
Operational KPI Benchmarking: Manufacturing and Services Sector Comparative Analysis
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Articles
Analyzing Knowledge Risks and Gaps
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Articles
How Knowledge Mapping Drives Knowledge Transfer
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Articles
How to Engage Business Stakeholders in Knowledge Mapping
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Articles
Knowledge Mapping in Action (Executive Summary)
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Articles
How Intel Changed a Culture Uncomfortable with Sharing
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Data and Measures
Workspace Trends in the Computers and Electronics Industries
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Articles
Pay Attention to Vacation Time
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Articles
The Finance Organization: Goals and Missions Statements
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Data and Measures
Knowledge Management Maturity Industry Report: Manufacturing and Technology
Featured Resources
Staff Selections
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Collections
End-to-End Process Maps and Measures
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Articles
Cycle Time in Business Days to Process the Payroll
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Case Study
How Lincoln Financial Grew Engagement in a Pandemic
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Case Study
Leveraging Deep Knowledge Transfer at APQC
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Articles
What Supply Chain Leaders Need to Know About Virtual Collaboration