Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
Customer Service Practices: Industrial Products Industry Report
APQC conducts research on sales business practices to help organizations assess the performance of their own processes and functions compared to their peers. This survey…
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Data and Measures|
Manage Sales Orders Practices: Industrial Products Industry, Sales Practices Report
APQC conducts research on sales business practices to help organizations assess the performance of their own processes and functions compared to their peers.This survey-based…
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Data and Measures|
Marketing Practices Report: Industrial Products Industry
APQC conducts research on marketing business practices to help organizations assess the performance of their own processes and functions compared to their peers. This survey…
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Data and Measures|
Sales Strategy: Industrial Products Industry, Sales Practices Report
APQC conducts research on sales business practices to help organizations assess the performance of their own processes and functions compared to their peers.This survey-based…
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Data and Measures|
Marketing Key Benchmarks: Industrial Products Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The category “Market and Sell Products and…
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Data and Measures|
Sales Key Benchmarks: Industrial Products Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The category “Market and Sell Products and…
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Data and Measures|
Customer Service Key Benchmarks: Industrial Products Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The category “Manage Customer Service”…
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Data and Measures|
Optimizing Customer Service: Industrial Equipment/Products Industry Survey Report
APQC conducted research, sponsored by Esker Inc., to understand how organizations can enable better customer service and alleviate critical challenges facing both customer…
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Data and Measures|
Contact Center Key Benchmarks: Industrial Products Industry
Gain insight into the efficiency and effectiveness of your organization’s contact center processes by benchmarking common business activities (Hierarchy ID: 6.2 in APQC’s…
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Data and Measures|
Contact Center Key Benchmarks: Media and Entertainment Industry
Gain insight into the efficiency and effectiveness of your organization’s contact center processes by benchmarking common business activities (Hierarchy ID: 6.2 in APQC’s…
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Data and Measures|
Order-to-Cash: Managing for Success in Disruptive Times in the Industrial Products Industry
APQC and DSCI conducted a survey in the fall of 2021 to learn how organizations are handling the order-to-cash (O2C) process in terms of governing, measuring, automating, and…
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Data and Measures|
Artificial Intelligence in Marketing: Industrial Products Industry Survey Report
In June of 2020, APQC conducted a survey to explore the use of AI for marketing. This industry-specific report explores trends in AI and its applications in the marketing…
Measure Spotlight Results
(1 - 5 of 616 Results)Number of learning days per employee
Percentage of training programs developed externally
Percentage of training programs developed internally
Percentage of training programs developed through other channels
Percentage of training programs developed through partnerships with external specialists
