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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles
Achieving Benchmarking Excellence at Boeing
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Webinars & Videos
Benchmarking: Two Tales of Success
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Articles
Engaging Employees in Process at Michigan State University
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Webinars & Videos
Supporting Institutional Change Through Employee Engagement and Process Improvement
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Articles
Empowering Counselors and Support Staff with ProUnitas
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Webinars & Videos
Giving Counselors and Support Staff Some Love
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Articles
Intersection of Process and Knowledge Management: Ask the Experts (Q&A Summary)
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Articles
APQC Recommends Value-Driven Improvement Through Cross-Discipline Assessment
Featured Resources
Staff Selections
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Webinars & Videos
Expanding the Value of Process Management: Seven Tenets
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Reports & White Papers
Evolving Practices in Enterprise Risk Management: Survey Summary Report
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Tools & Templates
End-to-End Process Maps and Measures: Hire-to-Retire
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Reports & White Papers
10 Steps to Get a KM Program Off the Ground
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Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement
