Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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In 2023, APQC conducted the People of Process Management survey to gain insight into the people who support process and performance management (PPM) work and better…
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Human Capital Management Best Practices
For anyone hoping to drive improvements in the Human Capital Management (HCM), APQC’s Process Classification Framework® (PCF) is an essential tool. The PCF provides a common…
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How Do You Conduct a Check-In Meeting?
In September 2021 podcast, APQC’s Mercy Harper interviewed Ashley White, executive director of human resources at APQC, regarding the dos and don’ts for effective manager…
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Tips for Productive Check-In Meetings
Find out why manager-employee check-in meetings so often go badly. Then, use the guidance in this article to ensure your check-in meetings are productive.
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What is Microlearning?
Microlearning is a learner-centric method of instruction that presents material in short, focused bursts (typically anywhere from 2-13 minutes) to achieve a specific learning…
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5 Tips for Managing Remote Employees
Managing employees is sometimes a difficult task, especially when they work remote. Good communication skills can help reduce that difficulty. This article outlines five…
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It’s widely known that culture is a powerful driver of knowledge management in organizations. The question is, how do you unlock the culture to generate more cohesion,…