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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures
Key Sales and Marketing Benchmarks at a Glance: Food and Beverage Manufacturers
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Data and Measures
Key Sales and Marketing Benchmarks at a Glance: Utility Industry
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Data and Measures
Key Sales and Marketing Benchmarks at a Glance: Distribution/Transportation Industry
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Data and Measures
Key Sales and Marketing Benchmarks at a Glance: Government/Military Industry
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Data and Measures
Key Sales and Marketing Benchmarks at a Glance: Healthcare Industry
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Data and Measures
Key Sales and Marketing Benchmarks at a Glance: Industrial Products Industry
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Data and Measures
Key Sales and Marketing Benchmarks at a Glance: Media and Entertainment Industry
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Data and Measures
Key Sales and Marketing Benchmarks at a Glance: Petroleum/Chemical Industry
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Articles
Creating a Culture of Continuous Improvement at CIBC
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Articles
Managing the Customer Experience: End-to-End
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Articles
Engineering the Internal Customer Experience with Roy Barnes
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Data and Measures
Key Sales and Marketing Benchmarks at a Glance: Services Industry
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Data and Measures
Customer Journey Mapping the Road to Improvements: Poll Summary
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Webinars & Videos
Customer-Centric Methodologies for Process Management
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Articles
Process Management Paradigm Shift
Featured Resources
Staff Selections
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Reports & White Papers
2021 Process and Performance Management Priorities and Challenges Survey Report
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Reports & White Papers
2021 Financial Management Priorities and Challenges Survey Summary Report
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Reports & White Papers
Strategic Workforce Planning: Survey Report
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Articles
Look to The Best to Get Back on Track with Supply Chain Planning
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Articles
5 Recommendations for Excellent Content Management Processes
