Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Knowledge Management (KM) professionals strive to achieve a culture of knowledge sharing and collaboration through the implementation of KM strategies, approaches, processes,…
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Articles|
What Supports Accurate Spend Analysis
Supply chain organizations are always looking for greater visibility into spending. Spend analysis enables procurement professionals to identify the value of spending with…
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Tools & Templates|
Now in the Resource Library: Supply Chain Management
This report offers an overview of APQC's Resource Library content in supply chain management published in late 2023 and 2024.You can also find direct links to various…
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Tools & Templates|
Now in the Resource Library: Human Capital Management
This presentation is an overview of recently released human capital management content in APQC’s Resource Library. It covers recent research on:Workforce planningDiversity,…
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Articles|
Total Cost to Acquire Talent
Two trends are putting significant pressure on the cost to acquire talent: 1) scarcity of talent with the latest, most-in-demand skills and 2) competition to provide a…
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Articles|
Talent Acquisition Tune-Up Diagnostic
In a competitive talent market, successfully meeting business objectives requires talent acquisition practices that differentiate your organization from other employers. Yet,…
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Effective customer service helps ensure that your customers are repeat buyers, your brand maintains a good reputation, and the money you invest in customer service is well…
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Data and Measures|
Accounts Payable Key Benchmarks: Consumer Products/Packaged Goods Industry
Prepared using data from APQC’s Open Standards Benchmarking in accounts payable, this table highlights financial management key performance indicator (KPI) benchmarks for…
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Data and Measures|
Accounts Payable Key Benchmarks: Healthcare Industry
Prepared using data from APQC's Open Standards Benchmarking accounts payable, this table highlights financial management key performance indicator (KPI) benchmarks for…
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Data and Measures|
Product Development Key Benchmarks: Aerospace Industry
Featuring data from APQC's Open Standards Benchmarking in product development, this table highlights product development benchmarks for organizations in the aerospace…
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Data and Measures|
Product Development Key Benchmarks: Automotive Industry
Featuring data from APQC's Open Standards Benchmarking in product development, this table highlights product development benchmarks for organizations in the automotive…
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Data and Measures|
Accounts Payable Key Benchmarks: Food and Beverage Industry
Prepared using data from APQC's Open Standards Benchmarking accounts payable, this table highlights financial management key performance indicator (KPI) benchmarks for…
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Data and Measures|
Product Development Key Benchmarks: Distribution/Transportation Industry
Featuring data from APQC's Open Standards Benchmarking in product development, this table highlights product development benchmarks for organizations in the distribution…
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Data and Measures|
Product Development Key Benchmarks: Cross-Industry
With data from APQC's Open Standards Benchmarking in product development, this article highlights important product development benchmarks for organizations.Metrics provided…
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Data and Measures|
Product Development Key Benchmarks: Consumer Products/Packaged Goods Industry
Featuring data from APQC's Open Standards Benchmarking in product development, this table highlights product development benchmarks for organizations in the consumer products…