Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Effective customer service helps ensure that your customers are repeat buyers, your brand maintains a good reputation, and the money you invest in customer service is well…
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Data and Measures|
Procurement and Logistics Employee Key Benchmarks: Retail and Wholesale Industry
Featuring data from APQC’s Open Standards Benchmarking® (OSB) in Procurement and Logistics, this article provides employee key performance indicator (KPI) benchmarks for…
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Data and Measures|
Procurement and Logistics Employee Key Benchmarks: Telecommunications Industry
Featuring data from APQC’s Open Standards Benchmarking® (OSB) in Procurement and Logistics, this article provides employee key performance indicator (KPI) benchmarks for…
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Data and Measures|
Procurement and Logistics Employee Key Benchmarks: Distribution/Transportation Industry
Featuring data from APQC’s Open Standards Benchmarking® (OSB) in Procurement and Logistics, this article provides employee key performance indicator (KPI) benchmarks for…
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Data and Measures|
Procurement and Logistics Employee Key Benchmarks: Electronics Industry
Featuring data from APQC’s Open Standards Benchmarking® (OSB) in Procurement and Logistics, this article provides employee key performance indicator (KPI) benchmarks for…
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Data and Measures|
Procurement and Logistics Employee Key Benchmarks: Consumer Products/Packaged Goods Industry
Featuring data from APQC’s Open Standards Benchmarking® (OSB) in Procurement and Logistics, this article provides employee key performance indicator (KPI) benchmarks for…
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Data and Measures|
Procurement and Logistics Employee Key Benchmarks: Pharmaceutical Industry
Featuring data from APQC’s Open Standards Benchmarking® (OSB) in Procurement and Logistics, this article provides employee key performance indicator (KPI) benchmarks for…
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Data and Measures|
Procurement and Logistics Employee Key Benchmarks: Healthcare Industry
Featuring data from APQC’s Open Standards Benchmarking® (OSB) in Procurement and Logistics, this article provides employee key performance indicator (KPI) benchmarks for…
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Data and Measures|
Procurement and Logistics Employee Key Benchmarks: Cross-Industry
Featuring data from APQC’s Open Standards Benchmarking® (OSB) in Procurement and Logistics, this article provides employee key performance indicator (KPI) benchmarks for…
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Data and Measures|
Procurement and Logistics Employee Key Benchmarks: Aerospace Industry
Featuring data from APQC’s Open Standards Benchmarking® (OSB) in Procurement and Logistics, this article provides employee key performance indicator (KPI) benchmarks for…
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Data and Measures|
Procurement and Logistics Employee Key Benchmarks: Automotive Industry
Featuring data from APQC’s Open Standards Benchmarking® (OSB) in Procurement and Logistics, this article provides employee key performance indicator (KPI) benchmarks for…
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When leaders think about what they need most to improve their supply chain processes, soft skills like change management and collaboration may not come to mind immediately…
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Tools & Templates|
Idea Management and Innovation Approaches for Supply Chain
Almost every organization recognizes that it needs to transfer and reuse institutional knowledge, but many do not know where to start or how to select the best approach for a…
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Tools & Templates|
Collaboration Approaches for Supply Chain
Many supply chain leaders want to facilitate collaboration, but do not know where to start or how to select the best tool/approach for a given scenario. This guide is…
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APQC research consistently shows that a collaborative organizational culture leads to increased productivity, improved cycle times for business processes, and innovation. The…