Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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As organizations increasingly structure their operations around end-to-end processes, the concept of global process owners (GPOs) has become key in managing business…
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In today’s complex organizations, it can be difficult to understand where inefficiencies stem from and how performance can be enhanced. The use of “process improvement” as an…
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Creating End-to-End Processes
An end-to-end understanding of work processes is critical for almost any aspect of managing business operations. In mapping out processes, organizations need to both…
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Evolution of Framework Applications
Process frameworks are a vital part of an effective and sustainable approach to process management.In this article, APQC compares data from the 2019, 2021, and 2023 versions…
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Leveraging Process Frameworks
Process frameworks provide a common language and definitions for processes, enable high-level visibility into how processes connect to each other, help to drive performance…
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In August 2023, APQC’s Madison Lundquist (Principal Research Lead, Process & Performance Management) interviewed Travis Ellinger (Vice President of Advisory Services, MS…
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The most common way organizations use the PCF in their mapping efforts is as a reference list of processes to consider during their mapping—so they don’t have to start from…
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The goal of process management is to improve performance. Whether an organization wants to retain customers, improve cycle times, boost employee satisfaction, build more…
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APQC's Seven Tenets of Process Management
To build strong processes across the enterprise, organizations must establish a firm foundation based on seven critical tenets. Using real life examples from APQC research,…
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Why do organizations—and in particular, process owners—love the PCF? One key reason is that the PCF helps to drive a common language that enables every part of an…
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APQC’s Process Classification Framework® (PCF) provides a common language that allows organizations to communicate and define work processes regardless of their industry,…
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Process frameworks are used for several reasons, such as helping organizations identify current processes, building process maps, creating process definitions, establishing a…
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Using data from APQC's recent Best Practices in Process Frameworks survey, this article focuses on the top two framework adoption challenges—buy-in and engagement, and…
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How Organizations Use Process Frameworks
Process frameworks like APQC’s Process Classification Framework (PCF)® are incredibly useful for jumpstarting process standardization, developing a common language for…
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This article helps organizations understand how APQC’s process excellence assets and knowledge work together to empower process professionals. It includes a quick overview of…