Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
How & Why Turnover Varies by Industry
Don’t pass judgment on your organization’s employee turnover rate until you’ve looked at your industry benchmark. In this article, find out how the median turnover rate…
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Articles|
How to Evaluate Turnover
Too much or too little turnover is a drag on your human capital budget and your organization's bottom-line. How can you tell whether your organization is hitting its target…
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Articles|
Tips for Preventing Turnover
An effective retention strategy is grounded in understanding the reasons why valued employees leave. Participants in APQC’s Open Standards Benchmarking® on rewarding and…
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Tools & Templates|
Design Questions to Develop Your KM Rewards & Recognition Program
Developing a program to promote employee participation in knowledge management (KM) isn't easy, but it helps to take a methodical approach. This article reviews 10 questions…
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Data and Measures|
Reward and Retain Key Benchmarks: Food and Beverage Manufacturers Industry
A collection of key human capital benchmarks prepared from APQC’s Open Standards Benchmarking® in Reward and Retain Employees, these articles highlight reward and retain key…
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Data and Measures|
Reward and Retain Key Benchmarks: Services Industry
A collection of key human capital benchmarks prepared from APQC’s Open Standards Benchmarking® in Reward and Retain Employees, these articles highlight reward and retain key…
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Articles|
Promoting Performance without Micromanaging
A number of trends are making it easier—and more tempting—to micromanage. But, there is a better way. Learn about the drivers of micromanagement and find out how to…
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Tools & Templates|
Check-In Meeting Discussion Guide: Employee Version
This quick-reference sheet will help employees prepare for and participate in performance check-in meetings with their managers.
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Tools & Templates|
Check-In Meeting Discussion Guide: Manager Version
This quick-reference sheet will help managers make sure they hit all the essential points when prepping for and participating in performance check-in meetings with the…
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Articles|
Total Cost to Reward and Retain Employees
In times of economic downturn, it is incumbent on every finance leader to take a hard look at spending and make cuts as needed to keep the business strong. While every cost…
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Articles|
Four Requisites for Retaining Top Performers
Four critical elements for retaining top performing employees are presented along with ideas for how organizations can implement each.
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Engagement spending is strong, yet engagement programs are falling short of meeting objectives. These are key findings of APQC’s 2019 Engagement and the Employee Experience…
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Employee Net Promoter Score (eNPS) is a relatively new technique that employers can use to fortify their employee engagement strategies. This article answers common questions…
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Worker's today have many options when it comes to choosing where they work. But, employers have options too--options when it comes to engaging and retaining employees. Learn…
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Data and Measures|
Supply Chain Certifications Quick Poll Summary Report
APQC and Supply Chain Management Review collected information in June 2019 about the current state of supply chain certifications. The 207 respondents shared information…
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