Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Salesforce was struggling to set up a process improvement program at scale, due to being constrained by the startup mentality of a young company. In this session, Jerome…
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Choosing the right quality methodologies is critical for organizations ability to mature their processes, think strategically, and grow their value. But how can organizations…
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As a highly effective approach to quality assurance, Lean Six Sigma (LSS) focuses on continuous improvement tools and techniques to eliminate waste, increase productivity,…
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In March 2019, APQC spoke with Signify's business process expert, Harry Wingerter, about the relationship between quality and change management, how to build leadership buy…
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This article discusses the benefits of bringing Lean process tools from the shop floor into the front- and back-office as well as the innovation arena. APQC interviewed Brian…
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Data and Measures|
2018 Process and Performance Management Priorities and Challenges: Manufacturing Industries Summary
In January of 2018, APQC conducted a survey to understand the common challenges and priorities of process and performance management practitioners in 2018. This manufacturing…
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Data and Measures|
2018 Process and Performance Management Priorities and Challenges: Services Industries Summary
In January of 2018, APQC conducted a survey to understand the common challenges and priorities of process and performance management practitioners in 2018. This services…
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Data and Measures|
2018 Process and Performance Management Priorities and Challenges Survey Summary
In January of 2018, APQC conducted its annual survey to understand the common challenges and priorities of process and performance management practitioners in 2018. The…
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Organizations need a process framework for benchmarking, managing processes, and improving performance. Additionally given that the 2015 updates to ISO 9001 standards have a…
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Data and Measures|
Relating Integration of Frameworks and Certification Standards with Process Maturity and Intent
APQC recently conducted a survey to understand how organizations leverage its Process Classification Framework® (PCF) and identify how they can overcome some of the…
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Reports & White Papers|
Auditing the Smart Way: Combining Certification Standards with Process Frameworks
Integrating or aligning quality audits with internal process management, organizations are able to improve the ease of their external audits and reduce redundant or…
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Articles|
Integrating Process Frameworks and Certification Standards: An Interview with Michael Burris
Organizations need a process framework for benchmarking, managing content, and improving content. But many certification standards also have a significant process focus. How…
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Data and Measures|
2017 Process and Performance Management Priorities and Challenges in the Professional Services Industry
In December of 2016 APQC conducted a survey to understand the common challenges and priorities of process and performance management practitioners in the professional…
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Tracking the financial impact of any support function is necessary in order to illustrate its value and garner continued support and resources from senior management. This…
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Data and Measures|
2017 Process and Performance Management Priorities and Challenges: Manufacturing versus Services Organizations Survey Summary
In December of 2016 APQC conducted a survey to understand the common challenges and priorities of process and performance management practitioners in 2017. This summary…
