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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures
Percentage of the total cost of the supply chain function allocated to the process group "Deliver service to customer"
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Data and Measures
Percentage of manual sales order interventions caused by contract issues
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Data and Measures
Percentage of manual sales order interventions caused by pricing issues
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Data and Measures
Percentage of manual sales order interventions caused by invoicing issues
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Data and Measures
Percentage of manual sales order interventions caused by incorrect customer master data
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Data and Measures
Percentage of manual sales order interventions caused by other causes
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Data and Measures
Total cost to perform the process group "deliver service to customer" per $1,000 revenue
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Data and Measures
Total cost to perform the process group "deliver service to customer" per $1 billion revenue
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Data and Measures
Key Contact Center Benchmarks at a Glance: Petroleum/Chemical Industry
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Data and Measures
Key Contact Center Benchmarks at a Glance: Utility Industry
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Data and Measures
Key Contact Center Benchmarks at a Glance: Telecommunication Industry
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Data and Measures
Key Contact Center Benchmarks at a Glance: Retail/Wholesale Industry
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Data and Measures
Key Contact Center Benchmarks at a Glance: Pharmaceutical Industry
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Data and Measures
Key Contact Center Benchmarks at a Glance: Media and Entertainment Industry
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Data and Measures
Key Contact Center Benchmarks at a Glance: Insurance Industry
Featured Resources
Staff Selections
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Reports & White Papers
Best Practices for Knowledge Management Excellence: 2019
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Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement
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Reports & White Papers
Upping Your Change Engagement Game
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Articles
How Finance Leaders Improve Planning by Improving Visibility into Performance
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Articles
Better Together: Forming KM Partnerships and Alliances
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Articles
How Finance Teams Improve Their Focus on FP&A
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Reports & White Papers
Supply Chain Analytics Survey Report
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Reports & White Papers
Improving Process Management Effectiveness (Best Practice Report)
