Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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APQC’s Seven Tenets of Process ManagementSM are tools that can help organizations move from the “developed” stage and overcome the issues where so many organizations go wrong…
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Process management teams are feeling pressure to “adapt or die.” In a recent APQC survey, 88 percent of respondents said that process management teams have to change their…
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Webinars & Videos|
Practitioners’ Perspective: The Changing Face of Process Management
Every year, APQC conducts a survey to help understand the pressing challenges and priorities of process and performance management teams. In this year’s survey, we found that…
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Webinars & Videos|
Breaking Down Operational Silos: Part II
Operational excellence can be defined as the ability to meet—or ideally, exceed—the targets and metrics set by senior management every year. This requires organizations to…
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Operational excellence can be defined as the ability to meet—or ideally exceed—the targets and metrics set by senior management every year. However in many organizations…
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Identifying the right functions is only part of the solution to helping organizations collaborate to focus on operational goals. Organizations also need to ensure an…
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Organizations agree that some functions need to integrate—either through coordination and collaboration, or through consolidating teams into a single function—to help the…
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Articles|
Why Integrate for Operational Excellence?
Operational excellence can be defined as the ability to meet—or ideally exceed—the targets and metrics set by senior management every year. This requires organizations to…
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Reports & White Papers|
Breaking Down Silos for Operational Excellence (Best Practices Report)
Operational excellence can be defined as the ability to meet—or ideally exceed—the targets and metrics set by senior management every year. However in many organizations…
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A top performer in APQC’s Integrated Function for Operational Excellence study, Park Place Dealerships has: standardized its processes across dealerships, tied operational…
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Webinars & Videos|
Breaking Down Operational Silos at Park Place Lexus
In many organizations, employees are driven to meet individual, team, or functional objectives without understanding how this supports organizational objectives and what…
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Articles|
Addressing Common Frameworks Challenges
Process frameworks can provide many benefits—help to standardize language, secure process improvement buy-in, save time, and reduced redundancies. However, like any other…
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Reports & White Papers|
Context for Decision Making: 2016 Value of Benchmarking Report
In September 2016, APQC conducted its biannual survey of more than 300 respondents across industries, functions, and regions to dig deeper and find out what value is gained…
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Articles|
Benchmarking for Strategic Planning
In September 2016, APQC conducted its biannual survey of more than 300 respondents across industries, functions, and regions to dig deeper and find out what value is gained…
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Data and Measures|
The 2016 Value of Benchmarking: Survey Summary by Revenue Band
Benchmarking continues to be a top tool used by leadership teams to support decision making. In September of 2016, APQC conducted a survey to provide insight into the common…
Measure Spotlight Results
(1 - 5 of 238 Results)Number of FTEs that perform the process group "develop and counsel employees" per $1 billion revenue
Number of FTEs that perform the processes "manage employee development" and "develop and train employees" per $1 billion revenue
Number of FTEs that perform the processes "manage employee orientation and deployment," "manage employee performance," and "manage employee relations" per $1 billion revenue
Outsourced cost to perform the processes "manage employee orientation and deployment," "manage employee performance," and "manage employee relations" as a percentage of total process cost
Overhead cost to perform the processes "manage employee orientation and deployment," "manage employee performance," and "manage employee relations" as a percentage of total process cost
