Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
Reactive to Proactive: Process and Performance Management in the Next 90 Days
While there are still many uncertainties around COVID-19, ranging from its economic impact to the potential for a second wave, organizations are pivoting to building…
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Articles|
Managing Virtual Process Work
This article provides a summary of a roundtable discussion of process and performance management professionals and highlights the ways that process teams have adapted to a…
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Articles|
Process in a Pandemic
This article provides a summary of a roundtable discussion on challenges of process teams during COVID-19, how the pandemic impacts process efforts, and highlights the…
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Articles|
Tools for Re-Engineering Your Processes
Business process re-engineering aims to change the way is work is done in order to achieve organizational goals such as reducing costs, improving customer and employee…
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Collaboration plays a big role in how process and performance management (PPM) professionals get work done. APQC has found that PPM professionals spend more time in…
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Articles|
How to Categorize Your Processes
Process categorization allows an organization to develop a holistic understanding of its processes in order to assess process risk, carry out process improvements, and align…
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Year-after-year process professionals report that “identifying, prioritizing, and selecting improvement opportunities” is one of their biggest continuous improvement…
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The best process people are passionate—in fact, some might even call them obsessive. When they see a bad or broken process, they dig in to learn all they can, zoom out to…
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Articles|
Process Analysis Techniques
Whether designing a new process or improving an existing one, process analysis is an essential skill to help select the most appropriate opportunities for improvement and…
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Many organizational functions have clear career paths. If you like numbers, you can study accounting, find an entry-level accounting position, earn your CPA, and work your…
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One of the biggest challenges with digital transformation is the distraction of shiny objects. There are so many exciting technologies available, and they are cheaper and…
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Articles|
Managing Change for Digital Work
APQC has surveyed and interviewed hundreds of organizations about their digital transformation initiatives over the past two years, and we consistently find that change…
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Articles|
Developing an Enterprise Perspective with HR Process Analysis and Design Specialist Sajjad Shaikh
Process work is all about the big picture. Process people know that even the smallest change in one area can have huge impact downstream, and that organizations pursuing…
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For many process professionals, working in a center of excellence is a dream job. The center of excellence model allows process to deliver maximum impact by not only by…
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Articles|
Seeing the Power of Process Improvement with Continuous Improvement Specialist Greg Parlee
Some people make business decisions based on gut instinct, emotions, and short-term thinking—but not process people. Process people apply a more scientific, systems thinking…