Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
2023 Managing Process Knowledge: Human Capital Management Function Report
In 2023, APQC conducted research to better understand how process and knowledge management can work together to improve process performance, reduce risks, and boost employee…
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Data and Measures|
2023 Managing Process Knowledge: Customer Service Function Report
In 2023, APQC conducted research to better understand how process and knowledge management can work together to improve process performance, reduce risks, and boost employee…
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Data and Measures|
2023 Managing Process Knowledge: SCM/Procurement Function Report
In 2023, APQC conducted research to better understand how process and knowledge management can work together to improve process performance, reduce risks, and boost employee…
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Data and Measures|
2023 Managing Process Knowledge: Sales/Marketing Function Report
In 2023, APQC conducted research to better understand how process and knowledge management can work together to improve process performance, reduce risks, and boost employee…
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Data and Measures|
2023 Managing Process Knowledge: Software/Technology/Electronics Industry Report
In 2023, APQC conducted research to identify the correlation between process performance and knowledge management to maximize process performance, mitigate risks, and improve…
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Data and Measures|
2023 Managing Process Knowledge: Digital/IT Function Report
In 2023, APQC conducted research to better understand how process and knowledge management can work together to improve process performance, reduce risks, and boost employee…
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Data and Measures|
2023 Managing Process Knowledge: Process Management Function Report
In 2023, APQC conducted research to better understand how process and knowledge management can work together to improve process performance, reduce risks, and boost employee…
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Data and Measures|
2023 Managing Process Knowledge: Knowledge Management Function Report
In 2023, APQC conducted research to better understand how process and knowledge management can work together to improve process performance, reduce risks, and boost employee…
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Data and Measures|
2023 Managing Process Knowledge: Corporate Strategy Function Report
In 2023, APQC conducted research to better understand how process and knowledge management can work together to improve process performance, reduce risks, and boost employee…
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Data and Measures|
2023 Managing Process Knowledge: Finance Function Report
In 2023, APQC conducted research to better understand how process and knowledge management can work together to improve process performance, reduce risks, and boost employee…
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A project management office (PMO) is a standardized management structure that provides governance, processes, and shared resources such as methodologies, tools, and…
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A project management office (PMO) is a standardized management structure that provides governance, processes, and shared resources such as methodologies, tools, and…
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This article explores how best-in-class HR functions are structured. It describes the benefits that the best-in-class achieve from this HR operating model. And, it provides…
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Articles|
Use Autonomous Teams to Increase Agility
Across industries and around the world, more and more organizations are using autonomous teams to drive innovation and agility. Still, many leaders have questions about what…
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Articles|
Keep BPM Visible to Senior Leaders
Research consistently proves that increased leadership involvement results in greater change and buy-in for improvement initiatives. BPM needs executive-level sponsorship to…