Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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APQC's Seven Tenets of Process Management
To build strong processes across the enterprise, organizations must establish a firm foundation based on seven critical tenets. Using real life examples from APQC research,…
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Throughout more than two decades researching KM programs, APQC has seen organizations succeed with a variety of portal styles and capabilities. That said, some organizations…
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This best practice has been updated from the original published in 2011. Tools and technology make process management more efficient and easier to communicate throughout an…
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Building a KM Partnership with IT
The IT function is the most obvious fit for knowledge management partnership. KM relies on IT to build, configure, and manage many of the applications employees use for share…