Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Using data from APQC's recent Best Practices in Process Frameworks survey, this article focuses on the top two framework adoption challenges—buy-in and engagement, and…
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Presentation Slides|
A New Foundation: Rebuilding the Knowledge Base at Elevations Credit Union
Elevations Credit Union is a two-time Malcolm Baldrige National Quality Award winner, and knowledge management has played a crucial role in its improvement journey. This…
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Presentation Slides|
Stronger Together
Business process and knowledge management teams are increasingly being tied to one another and the strategic initiatives of the organization. Learn how unprecedented…
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Presentation Slides|
Pratt & Whitney Operations Process Classification Framework (PCF) Journey
Pratt & Whitney is an aerospace engine manufacturer with many diverse and complex operations processes. Senior leadership recognized that the organization had strong…
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Supporting strategic planning and the execution of its strategic initiatives is the gold star of how process teams provide high-profile, intrinsic value to their…
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Articles|
The Expanding Role of Process Teams
Amid all the crises, over the last couple of years organizations have a higher-level of understanding of the value these disciplines provide. Consequently, process teams were…
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In September 2020, APQC spoke with Dr. Veera Ramanathan (director for process lead, information management at BioMarin Pharmaceutical Inc.) about his organization’s robotic…
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Portfolio management is a means to apply a standardized process for improving value and project delivery. Though many organizations have a portfolio management process for…
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The best process people are passionate—in fact, some might even call them obsessive. When they see a bad or broken process, they dig in to learn all they can, zoom out to…
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Many organizational functions have clear career paths. If you like numbers, you can study accounting, find an entry-level accounting position, earn your CPA, and work your…
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Presentation Slides|
Setting up a Robotic Process Automation Program in Treasury
Robotic Process Automation (RPA) is a form of server-based process automation that combines process steps with decision models or business rules with little to no human…
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Articles|
Managing Change for Digital Work
APQC has surveyed and interviewed hundreds of organizations about their digital transformation initiatives over the past two years, and we consistently find that change…
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Articles|
Developing an Enterprise Perspective with HR Process Analysis and Design Specialist Sajjad Shaikh
Process work is all about the big picture. Process people know that even the smallest change in one area can have huge impact downstream, and that organizations pursuing…
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For many process professionals, working in a center of excellence is a dream job. The center of excellence model allows process to deliver maximum impact by not only by…
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Articles|
Seeing the Power of Process Improvement with Continuous Improvement Specialist Greg Parlee
Some people make business decisions based on gut instinct, emotions, and short-term thinking—but not process people. Process people apply a more scientific, systems thinking…