Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
In 2023, APQC recognized eight organizations for their level of maturity in Knowledge Management (KM). This recognition was based on evaluating their KM programs using APQC’s…
-
Articles|
The Role of Technology in KM
AI and other technologies transform how people find and share knowledge in organizations. KM teams drive adoption while facing challenges such as leaders not seeing the value…
-
Articles|
KM Essentials: Roadmap To Success
This article summarizes a recent webinar hosted by Cindy Hubert and Lynda Braksiek, from APQC, which covered Knowledge Management (KM) fundamental concepts and highlighted…
-
In a recent webinar, APQC's Darcy Lemons and Lynda Braksiek share insights on how to get started, no matter where you are in your knowledge management journey. In addition,…
-
Investing in effective enterprise content management processes is crucial for organizations. APQC's research on successful content management programs shows how to formulate…
-
APQC’s Knowledge Flow Process is a seven-step cycle describing how knowledge flows through organizations. The cycle includes creating, identifying, collecting, reviewing,…
-
APQC’s Knowledge Flow Process is a seven-step cycle describing how knowledge flows through organizations. The cycle includes creating, identifying, collecting, reviewing,…
-
APQC’s Knowledge Flow Process is a seven-step cycle describing how knowledge flows through organizations. The cycle includes creating, identifying, collecting, reviewing,…
-
APQC’s Knowledge Flow Process is a seven-step cycle describing how knowledge flows through organizations. The cycle includes creating, identifying, collecting, reviewing,…
-
APQC’s Knowledge Flow Process is a seven-step cycle describing how knowledge flows through organizations. The cycle includes creating, identifying, collecting, reviewing,…
-
APQC’s Knowledge Flow Process is a seven-step cycle describing how knowledge flows through organizations. The cycle includes creating, identifying, collecting, reviewing,…
-
APQC’s Knowledge Flow Process is a seven-step cycle describing how knowledge flows through organizations. The cycle includes creating, identifying, collecting, reviewing,…
-
Podcasts|
5 Essential Truths to Become a KM Powerhouse
In this podcast, Brittnee Dixon, research manager at APQC, and Cindy Hubert, the executive director of client services at APQC, discuss five truths that can help you achieve…
-
Articles|
Understanding Process Knowledge
Process management and knowledge management are separate but related fields that aim to improve organizational efficiency. Organizations are increasingly recognizing the…
-
Creating a comprehensive taxonomy takes time and requires analyzing how users organize information while building consensus among stakeholders. Although building a taxonomy…
Key performance indicators and benchmarking data related to your search results are available. Click "View All Measure Spotlight Results" to open the search results.