Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Data and Measures|
Expense Reimbursement Key Benchmarks: Industrial Products Industry
Prepared using APQC’s Open Standards Benchmarking® in Accounts Payable and Expense Reimbursement, the table below highlights Key Performance Indicator (KPI) benchmarks for…
-
Data and Measures|
Customer Credit and Invoicing Key Benchmarks: Industrial Products Industry
Prepared using data from APQC’s Open Standards Benchmarking in customer invoicing and credit, this table highlights financial management customer invoicing and credit key…
-
Articles|
Keep BPM Visible to Senior Leaders
Research consistently proves that increased leadership involvement results in greater change and buy-in for improvement initiatives. BPM needs executive-level sponsorship to…
-
Articles|
Funding for Business Process Management
Learn how best-practice organizations allocate funds to business process management (BPM). Based on APQC research, this article explains how resources, funds, and reporting…
-
By fostering fruitful supplier relationships and designing strategically focused outcomes, sourcing and procurement professionals now play a central role in addressing supply…
-
Knowledge management (KM) has a natural affinity with science, technology, engineering, and math (STEM) disciplines. However, STEM workers themselves may not know what KM is,…
-
Several years ago, Boone County Schools applied process and performance management principles to its operations department to generate over a million dollars in savings. Now,…
-
When Dr. Todd Cramer started as its superintendent, the Maumee City School district had many areas that needed improvement. During APQC’s 2019 Process and Performance…
-
As a highly effective approach to quality assurance, Lean Six Sigma (LSS) focuses on continuous improvement tools and techniques to eliminate waste, increase productivity,…
-
Articles|
Redesigning Educational Assessment and Reporting Processes With Independent Schools Victoria
Schools invest significant time and resources into assessment and reporting, but traditional processes often generate an incomplete picture of student achievement and…
-
Data and Measures|
Preparing for the Next Level of Financial Planning and Analysis: Industrial Products Industry Spotlight
APQC and the Association for Financial Professionals (AFP) conducted a survey to understand where Financial Planning & Analysis (FP&A) stands regarding current tools,…