Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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APQC’s Process Classification Framework (PCF)® creates a common language to define and communicate work processes. In this article, you will learn about three ways…
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Articles|
How to Keep Leaders Focused on Process Work
Each year, APQC surveys process and performance management (PPM) professionals to understand their common challenges and priorities for the year. In advance of the 2024…
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Each year, APQC surveys process and performance management (PPM) professionals to understand their common challenges and priorities for the year. In advance of the 2024…
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Combining KM and process management can optimize work processes, leading to improved quality, consistency, faster problem-solving, and reduced frustration. However, few…
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As organizations increasingly structure their operations around end-to-end processes, the concept of global process owners (GPOs) has become key in managing business…
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In today’s complex organizations, it can be difficult to understand where inefficiencies stem from and how performance can be enhanced. The use of “process improvement” as an…
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Articles|
Creating End-to-End Processes
An end-to-end understanding of work processes is critical for almost any aspect of managing business operations. In mapping out processes, organizations need to both…
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As organizations continue to put greater emphasis on data-driven decision making, the ability to provide relevant measures and timely access to data has become more important…
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Infographics|
People of Process: Year-Over-Year Comparison
Process management is aimed at defining a process, establishing responsibilities, evaluating process performance, and identifying opportunities for improvement. This goal for…
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Infographics|
A Generational Tale of Process People
Times have changed, and business process management is changing as well. There are a myriad number of reasons for this sentiment ranging from the growing digitalization of…
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There are many roads that lead to a career in process. As the foundation of work, process touches everything an organization does and requires a wide array of skills, from…
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Infographics|
What Attracts Process Workers? The Natural Fit
There are many roads that lead to a career in process. As the foundation of work, process touches everything an organization does and requires a wide array of skills, from…
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Infographics|
What Attracts Process Workers? To Advance Their Career
There are many roads that lead to a career in process. As the foundation of work, process touches everything an organization does and requires a wide array of skills, from…
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Infographics|
What Attracts Process Workers? The Role Itself
There are many roads that lead to a career in process. As the foundation of work, process touches everything an organization does and requires a wide array of skills, from…
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Infographics|
What Attracts Process Workers? A Default Option
There are many roads that lead to a career in process. As the foundation of work, process touches everything an organization does and requires a wide array of skills, from…