Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Infographics|
Most Common KPIs Across Organizations
APQC's 2025 operational KPIs survey reveals which Key Performance Indicators (KPIs) are most used in organizations. This infographic examines the top primary and secondary…
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Infographics|
2025 Top Challenges and Solutions: Project Management
Proper project management is crucial to ensuring that projects achieve success in a timely and organized fashion. Without careful management, an organization’s projects will…
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While the majority of organizations feel their process management teams have been effective, most still see room for improvement in the discipline.In December of 2024 APQC…
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In 2018, 2024, and again in 2025, APQC carried out survey research to better understand the common challenges and priorities associated with operational KPIs for process and…
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Infographics|
2025 Top Challenges and Solutions: Data and Measurement
As data and measurements become increasingly integral to the health of an organization, organizations are faced with the challenge of how to integrate this data into the…
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In our annual Process and Performance Management Priorities research, APQC surveyed 296 process and performance management professionals to identify common challenges and…
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Infographics|
Process Improvement Toolkit
There is no one-size-fits-all approach to process improvement. APQC has created resources so you don’t have to reinvent the wheel. Access the resources linked in this…
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Many organizations struggle to improve core processes. At a minimum, process improvement requires governance structures to manage and coordinate improvement projects, methods…
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Articles|
How to Get Employee Buy-in for Measurement
APQC's research shows that the top priority for organizations in the category of measurement is establishing a data-driven culture (44%) followed by ensuring performance…
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Articles|
Picking Process Measures and Benchmarking: How to Apply the Process Classification Framework (PCF)
Organizations know that choosing the right measures is a critical step in generating meaningful insights and reports. A well-balanced set of measures provides actionable…
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In this article, we review six productivity measures for finance that small organizations can use to measure and track the health of their finance function:total cost to…
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Articles|
Guidelines for Survey Design
Good survey design is key to achieving reliable and actionable insights from research projects. Survey designers need to create questions that accurately measure respondents’…
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Process professionals know that the overarching goal of process management is to improve business performance. Whether the emphasis is on customer retention, employee…
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Benchmarking is a continuous learning process, it involves understanding the quantitative side of performance—what is being measured and how the process performs—and…
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Benchmarking is a continuous learning process, it involves understanding the quantitative side of performance—what is being measured and how the process performs—and…
