Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Infographics|
Top Skillsets to Develop for KM in 2024
To kick off 2024, APQC surveyed knowledge management experts and practitioners to determine their highest priorities and top objectives. This infographic highlights the top…
-
APQC conducted its annual research survey in early 2024 to determine Knowledge Management professionals' top objectives and priorities. The survey asked KM respondents to…
-
Combining KM and process management can optimize work processes, leading to improved quality, consistency, faster problem-solving, and reduced frustration. However, few…
-
Articles|
KM Essentials: Roadmap To Success
This article summarizes a recent webinar hosted by Cindy Hubert and Lynda Braksiek, from APQC, which covered Knowledge Management (KM) fundamental concepts and highlighted…
-
Infographics|
Key Roles Involved in Managing Process Knowledge
For an organization to function effectively, standardized, well-documented, and optimized business processes and knowledge management are essential. Although process and KM…
-
In 2022, over 400 KM leaders were surveyed about their programs' inputs and outputs. In this executive summary, 11 best practices are summarized into four broad categories: …
-
Infographics|
Engaged Participants are the Best KM Advocates
Active champions and sponsors are essential in building engagement and participation. This infographic highlights how these KM promoters help ensure presence in KM, knowledge…
-
Infographics|
KM Needs Subject Matter Experts
Knowledge managers are great at identifying knowledge needs and designing solutions, but they don’t know everything about the business. That’s where subject matter experts…
-
Infographics|
Measure How Your KM Program Makes a Difference
APQC’s latest research shows that process and value measures are vital to KM success and sustainability. Take a look at this infographic for more insight into the benefits of…
-
APQC has consistently found that KM programs are stronger when directly tied to senior leadership. In this article, you will learn about these different approaches for…
-
Centralized and decentralized models each come with obvious tradeoffs and benefits. When putting together or revamping a knowledge management (KM) program, some of the first…
-
In most organizations, the KM core team is relatively lean. These staff members often support thousands of end users in different functions and business units, making it…
-
Infographics|
KM Steering Committees: What They Are and What They Do
Knowledge management programs need to align—and stay aligned—with business needs to deliver value. That’s why organizations establish steering committees to provide strategic…
-
Articles|
Secure People and Partners for KM
Many organizations approve the development of a knowledge management (KM) strategy and program without allocating personnel to make KM happen. Often, these organizations…
-
To successfully deliver value, knowledge management (KM) programs must align with business needs. The tricky thing is that different business and user groups have different…