Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
Design Thinking for Knowledge Management
Design thinking can help KM professionals truly understand the needs of their internal customers and develop tailor-fit solutions just for them. In this article, you will…
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According to APQC’s research, approximately three-fourths of organizations are undergoing a digital transformation. However, executing an effective transformation is often…
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APQC and Supply Chain Management Review regularly collect and share insights from supply chain practitioners through quick polls about the current state of adoption, plans,…
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How to Use Chatbots for Knowledge Management
Chatbots have tremendous potential for knowledge management because they allow employees to access knowledge at any time and without having to wade through pages of search…
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Infographics|
How are Organizations Using Data and Analytics?
In March 2019, APQC conducted a survey on the latest trends in data analytics to find out how organizations capture the business value from their analytics investments. This…
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Despite the many advances in technology, most KM programs are still missing a piece: behavior change. There simply hasn't been a good, scalable way to intrinsically motivate…
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Creating Smarter Content Delivery with Iknow
As digital content continues to grow in both volume and importance at many organizations, the need for strong content curation practices is more acute than ever. At APQC’s…
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Moving Your KM Toolkit to Office 365
Microsoft’s Office 365, or O365, has become the most widely used cloud service. Although O365 can empower employees, save time, and enable collaboration, it can also disrupt…
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At APQC’s 2019 KM Conference, John Boden, vice president of information and member services for the Society for Petroleum Engineers (SPE), and Reid Smith, co-founder and CEO…
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While communities of practices (CoPs) are a time-tested approach, achieving sustained engagement and value can be extremely challenging. At APQC's 2019 KM Conference,…
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To BBVA Knowledge Mangement Specialist Antonio Moneo, digital banking tools are making competition for clients more intense than ever. Organizations that cannot adapt quickly…
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KM's Role in Digital Transformation
From the cloud to chatbots and AI, digital tools are having a huge impact on KM activities. Many organizations are pursuing digital transformation initiatives. And given the…
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At APQC’s 2019 KM Conference, Hanan Al Mheiri, assistant manager of KM at Dubai Electricity and Water Authority (DEWA), shared insights and lessons learned from her…
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APQC and Supply Chain Management Review collected information in April 2019 about the current state of Big Data & Advanced Analytics within supply chain. The 81 respondents…
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Infographics|
Measuring the Value of Digital Transformation Efforts
Many organizations are pursuing digital transformation strategies. In March 2019, APQC conducted a short survey to learn where organizations are along the path of digital…
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