Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Human Capital Management Best Practices
For anyone hoping to drive improvements in the Human Capital Management (HCM), APQC’s Process Classification Framework® (PCF) is an essential tool. The PCF provides a common…
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Rewards and Retention Best Practices
Retaining critical-skill and high-potential talent is crucial to the success of all organizations. Understanding rewards and retention best practices can help reduce unwanted…
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Employee Communication Best Practices
Organizations that excel at managing and delivering employee communications will see the day-to-day benefits of a more connected and engaged workforce. This article…
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This infographic takes you through the HCM life cycle as laid out in APQC's Process Classification Framework® (PCF), and links to best practices and benchmarks for each HCM…
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The Business Case for Engaging Employees
This article presents data and information that help build a business case for investments in employee engagement, explaining what engagement is, why employers should care…
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Drawing from the results of APQC’s 2019 Engagement and the Employee Experience survey, this article gives an overview of the practices, approaches, and methods that leading…
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State of Employee Engagement Programs
Take a peek inside employee engagement programs today. Learn: How employers are approaching engagement spending, What their top engagement program objectives are,…
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5 Ways the Best Employee Engagement Programs Stand Out
Employers with the most successful employee engagement programs do things that most other employers do not. Based on the results of APQC’s Engagement and the Employee…
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In a December 2019 webinar sponsored by Esker Inc. and drawing on cross-functional APQC research, Marisa Brown (Senior Principal Research Lead, Supply Chain Management at…
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What It Takes To Improve Employee Engagement
30% of employees in the United States, and 16% of employees globally, are engaged at work. For many employers, employee engagement programs are failing to meet objectives…
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Best Practices to Increase Your Change Management Maturity
APQC's Closing the Change Management Gap research examined how induviduals, teams, and organizations increase their maturity. The research uncovered eleven best practices…