Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Articles|
IT Function FTEs Per $1 Billion Revenue
The measure of Number of FTEs who perform IT processes per $1 billion revenue is an important efficiency KPI for the IT function. This article explains this measure and…
-
The measure of Total IT cost, excluding depreciation/ amortization, per $1,000 revenue is another way to evaluate the cost of the IT function and is an important part of a…
-
Cost key performance Indicators (KPIs) are part of a balanced set of performance indicators for organizations (which should also include productivity, efficiency, cycle time,…
-
The measure of Total IT cost, excluding depreciation/ amortization, per IT function entity employee is one way to evaluate the cost of the IT function. This measure depicts…
-
Process automation has nearly limitless potential as a means of improving efficiency, reducing errors, and saving time and money. However, most organizations have neither the…
-
Couple the expanded potential with the growing accessibility and maturity of RPA technologies, and RPA is quickly becoming a staple of the process management toolbox. APQC…
-
The energy and utility industry faces an unprecedented confluence of external forces. Market, environmental, geopolitical, regulatory, technical and technological, and socio…
-
In 2021, APQC partnered with Sinequa, a leader in Intelligent Search, to survey high-level knowledge management and IT leaders in large organizations about their strategic…
-
Information management is the process of acquiring information from multiple sources to make it available to those who need it across the enterprise to support customers and…
-
In this article, you will learn how the COVID-19 pandemic changed knowledge management and information management, and why we expect that most of those changes are here to…
-
Infographics|
Cloud Computing & The Finance Function
Cloud computing allows users to access and use shared data and computing services via the Internet or a Virtual Private Network (VPN). Using the cloud means storing and…
-
Infographics|
Cognitive Computing & The Finance Function
Cognitive computing offers significant promise for finance functions seeking additional ways to deliver value and insights. Cognitive computing refers to self-learning…
-
Infographics|
Data Management: Just the Facts
Data management is a major pain point for organizations as they grapple with the ongoing task of getting high-quality, usable data out of business silos. In response, APQC…
-
Infographics|
What Do Data Management Programs Look Like?
Data management is a major pain point for organizations as they grapple with the ongoing task of getting high-quality, usable data out of business silos. In response, APQC…
-
Articles|
Listen to Peers When Selecting Cloud Vendors
In its Enterprise Content and Collaboration in the Cloud study, APQC examined how organizations select vendors and solutions for cloud-based KM, along with the selection…