Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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The most common way organizations use the PCF in their mapping efforts is as a reference list of processes to consider during their mapping—so they don’t have to start from…
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Infographics|
Seven Tenets of Process Management
Process management can revolutionize the way an organization does business and generates value. APQC's Seven Tenets of Process Management℠ provide a clear framework any…
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No matter how smart and capable your employees are, they will struggle to work together effectively if they operate in silos. Process management helps organizations dismantle…
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APQC’s Process Classification Framework (PCF)® can help an organization map processes by providing a hierarchical framework for standardization. Its leveled breakdown of…
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Articles|
The Impact of Technology on Process Work
Technology is a major driver for organizations today—no longer a source of competitive advantage, it is now critical for an organization’s ability to meet its strategic goals…
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This article takes a closer look at the top business process management and continuous improvement challenges identified by respondents to the 2020 survey and gives an…
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Infographics|
Ongoing Challenges for Process Efforts in 2020
Process management provides numerous benefits to the organization: increase in customer satisfaction; cost reduction; improvement in productivity; and better output from…
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Infographics|
Impacts of Technology on Process Work
Technology is one of the most pervasive game changers in organizations today—ranging from simple cloud adoption to machine learning embedded in transactional processes…
