Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Reports & White Papers|
Best Practices in Applying Process Frameworks 2025: Survey Report
In March 2025, APQC conducted its bi-annual “Best Practices in Process Frameworks” survey to learn how organizations are using process frameworks, the common adoption…
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Articles|
What Is Process Management?
Process management is a management practice or approach that defines the governance of specific business processes, enabling improved business agility and operational…
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Reports & White Papers|
BPM Toolkit: Evidence-Based Best Practices for Process Leaders
Manifest industry-disrupting innovation. Surprise and delight customers. Realize exponential increases in efficiency. Whatever the strategic goal, an evidence-based approach…
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Every process has inherent risks that can result in unintended consequences. Understanding the source of risks, as well as the reliability of a process, allows an…
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Infographics|
2025 Top Challenges and Solutions: Process Management
In December of 2024 APQC conducted its annual survey to understand the common challenges and priorities of process and performance management practitioners. This infographic…
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In our annual Process and Performance Management Priorities research, APQC surveyed 296 process and performance management professionals to identify common challenges and…
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Reports & White Papers|
2025 Process & Performance Management Priorities & Challenges Survey Report
In December of 2024, APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2025.This report…
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The goal of process management is to improve performance. Whether the emphasis is customer retention, cycle time, employee satisfaction, efficiency, business growth,…
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Business process management (BPM) teams exist to help their organizations improve, whether the emphasis is on customer retention, cycle time, employee satisfaction,…
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Infographics|
Do's and Don'ts of a Process Improvement Culture
The ultimate goal of process management is to improve performance. Whether the emphasis is customer retention, cycle time, employee satisfaction, efficiency, business growth,…
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Infographics|
How to Set Up a Process Management Program
There is no one-size-fits-all approach to managing process work and setting up a business process management (BPM) program from scratch is huge a lift. APQC has created…
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Articles|
Funding for Business Process Management
Business process management (BPM) has the potential to drive value in multiple areas of the business, from HR to finance, supply chain, and more. For that reason, there are a…
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Business process management (BPM) programs help drive value for organizations through benefits like increased revenue, enhanced customer satisfaction, and cost savings…
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Reports & White Papers|
Key Considerations for a Business Process Management Program
In this report, we draw from APQC’s Seven Tenets of Process Management℠ to provide the critical elements you need to plan process management implementation, instill…
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Measures of success are a key part of any effective business process management (BPM) program. Among other benefits, measures enable BPM teams to set performance goals, find…
