Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Organizations can use APQC’s Process Classification Framework (PCF)® when looking to design or evaluate processes that contribute to creating, delivering, and capturing…
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Organizations can use APQC’s Process Classification Framework (PCF)® when looking to design or evaluate processes that contribute to creating, delivering, and capturing…
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Reports & White Papers|
Best Practices in Process Improvement 2024: Survey Report
The goal of process management is to improve performance. Whether the emphasis is customer retention, cycle time, employee satisfaction, efficiency, business growth,…
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Organizations can use APQC’s Process Classification Framework (PCF)® when looking to design or evaluate processes that contribute to creating, delivering, and capturing…
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Organizations can use APQC’s Process Classification Framework (PCF)® when looking to design or evaluate processes that contribute to creating, delivering, and capturing…
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Organizations can use APQC’s Process Classification Framework (PCF)® when looking to design or evaluate processes that contribute to creating, delivering, and capturing…
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Organizations can use APQC’s Process Classification Framework (PCF)® when looking to design or evaluate processes that contribute to creating, delivering, and capturing…
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Articles|
PCF Sustainability View: Vision & Strategy
Organizations can use APQC’s Process Classification Framework (PCF)® when looking to design or evaluate processes that contribute to creating, delivering, and capturing…
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Articles|
PCF Sustainability View: Sustainable Systems
Organizations can use APQC’s Process Classification Framework (PCF)® when looking to design or evaluate processes that contribute to creating, delivering, and capturing…
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Organizations can use APQC’s Process Classification Framework (PCF)® when looking to design or evaluate processes that contribute to creating, delivering, and capturing…
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Creating a culture of continuous improvement is no easy task—it requires significant investments of personnel, time, and other resources. However, the payoff can be…
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Infographics|
BPM Teams: How Process Programs Stack Up
Business process management (BPM) teams play a valuable role in helping organizations meet their strategic goals and optimizing the performance of their efforts. To better…
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Infographics|
Change Management: How Process Programs Stack Up
Change management is the act of proactively managing change and minimizing the resistance to organizational change by engaging key stakeholders in the change process. This is…
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Infographics|
Process Performance: How Process Programs Stack Up
Performance and maturity encompass the measurement, monitoring, and controlling of processes. This tenet asks the following questions: How well do you know your processes?…
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Infographics|
Tools and Technology: How Process Programs Stack Up
Process management could not stand up to the rapid pace of today's business world without the tools and technologies we have grown accustomed to, but tools and technology do…
