Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Reports & White Papers|
Building Blocks of Success: Seven Tenets of Process Management Maturity Model
APQC’s Seven Tenets of Process ManagementSM are tools that can help organizations move from the “developed” stage and overcome the issues where so many organizations go wrong…
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Infographics|
Seven Tenets of Process Management
Process management can revolutionize the way an organization does business and generates value. APQC's Seven Tenets of Process Management℠ provide a clear framework any…
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Articles|
Process Management Paradigm Shift
Competencies in Lean, Six Sigma, or business process management are no longer enough for process teams to support their organizations’ needs. Accelerated changes in the…
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Every leader knows that culture determines the success or failure of an organization. At APQC’s 2022 Process and Knowledge Management Conference, José Castro, Head of…
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As leaders look to the road ahead, many recognize that effective organizational performance management will be ever-more critical. In this article, you will learn about the…
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Infographics|
Re-Evaluating the Core: 2021 Process Management Challenges
In December of 2020, APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners. This infographic…
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In December of 2020, APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners. This infographic…
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Infographics|
Culture: The Secret to Effective Organizational Resilience
In December of 2020, APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners. This infographic…
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2020 was a rough year on all levels. Many aspirations, project plans, and budgets were either put on hold or reprioritized. However, a new year brings new hope. And as we…
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Reports & White Papers|
2021 Process and Performance Management Priorities and Challenges Survey Report
In December of 2020, APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners. This report…
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This best practice has been updated from the original published in 2011. Understanding an organization's current level of process management maturity helps leaders make…
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Process management is the foundational bedrock that organizations can rely on not only in good times, but also in in times of crises and turmoil. It provides organizations a…
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The relationship between an organization’s process focus and measures is especially relevant given the fact that many organizations continue to struggle with finding the…
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Reports & White Papers|
2020 Process & Performance Management Priorities & Challenges Survey Report
In December of 2019, APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2020. This…
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Infographics|
How are Organizations Using Data and Analytics?
In March 2019, APQC conducted a survey on the latest trends in data analytics to find out how organizations capture the business value from their analytics investments. This…
