Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Infographics|
10 Steps to Launch a New KM Program
This infographic outlines 10 steps to efficiently and effectively launch a new KM program or initiative.
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Infographics|
Developing KM Objectives on the Road to KM Maturity
Every knowledge management (KM) program should have clear, focused objectives (goals) that define what KM will achieve. This infographic provides tips to develop your…
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Infographics|
Building a Business Case on the Road to KM Maturity
A business case defines exactly what a knowledge management (KM) program is designed to achieve, what resources it will require, and what benefits it will generate. This…
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Infographics|
Crafting a KM Budget on the Road to KM Maturity
Organizations can launch grassroots knowledge management (KM) without a budget, but it is hard to sustain KM for long without dedicated tools and resources—and that requires…
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Infographics|
Establishing Governance on the Road to KM Maturity
Governance outlines the roles and structures needed to ensure knowledge flow processes and activities take place. In many ways, governance is the “glue” that holds a KM…
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Articles|
Setting Knowledge Management Objectives
Objectives are key to establishing a knowledge management (KM) program that is focused and relevant. Objectives answer the question: What is KM trying to achieve? Every KM…
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A strong knowledge management(KM) business case is key to establishing a KM program with a direction and purpose. A business case defines exactly what the KM program is…
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Drawing from the results of APQC’s Enterprise Content and Collaboration in the Cloud research, this article examines the top benefits that organizations hope to achieve with…
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Articles|
Accelerating KM: Swagelok and U.S. Pharmacopeia Share Advice to Fast-track KM Program Development
In March 2020, APQC hosted a webinar with KM leaders from Swagelok and U.S. Pharmacopeia to find out how they have accelerated KM adoption and maturity in their organizations…
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Disruption has become the new normal. Digital transformation; market shifts; changes in consumer preferences; new business models; and the growing frequency of mergers,…
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Reports & White Papers|
Defining a Value Proposition and Business Case for Your KM Program
APQC has identified a formal knowledge management (KM) business case as one of three principal drivers of KM success. Does your organization have a business case for KM? If…
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APQC spoke with a range of successful KM leaders, including winners of its 2019 Excellence in Knowledge Management Award and participants in its 2019 KM Advanced Benchmarking…
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In this article, you will learn about three tactics APQC’s 2019 Excellence in KM Award winners use to focus their KM efforts on the most impactful opportunities. First, they…
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The winners of APQC’s 2019 Excellence in Knowledge Management Award have proven themselves to the businesses they support. This, over time, has enabled them to take on more…
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An important commonality among the recipients of APQC’s 2019 Excellence in Knowledge Management Award is that they innovate and embrace trends. In this article, you will…