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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Infographics
What Makes Tata Steel Excellent at KM?
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Articles
Communities of Practice: Advice from KM Leaders
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Articles
Next 90 Days Educators ‘Panel Discussion
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Presentation Slides
World Class Journey- Implementing Business Process Management Across Intel Finance
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Articles
Building Foundations for Process Excellence at Intel
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Presentation Slides
How Do We Do _____? Who Knows?
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Presentation Slides
2010 - 2020: A Performance Management Odyssey
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Presentation Slides
Supporting Institutional Change Through Employee Engagement and Process Improvement
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Presentation Slides
Giving Counselors and Support Staff Some Love
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Articles
Implementing Process Improvement at Converse County School District 1
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Articles
Implementing Performance Management at Prince George’s County Public Schools
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Articles
Engaging Employees in Process at Michigan State University
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Articles
Empowering Counselors and Support Staff with ProUnitas
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Articles
Treasury Adds Value to Miami-Dade County Public Schools
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Presentation Slides
Combining Lean Six Sigma with Agile Development and Change Management to Drive Sustainable Change
Featured Resources
Staff Selections
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Webinars & Videos
Expanding the Value of Process Management: Seven Tenets
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Reports & White Papers
Evolving Practices in Enterprise Risk Management: Survey Summary Report
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Tools & Templates
End-to-End Process Maps and Measures: Hire-to-Retire
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Reports & White Papers
10 Steps to Get a KM Program Off the Ground
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Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement
