Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Infographics|
How Do Decision-Makers View KPI Information?
APQC conducted a survey on operational KPIs to collate data on how organizations are faring when it comes to KPI management in 2024. This infographic takes a close look at…
-
Infographics|
Data Collection and Measurement in KPI Reporting
APQC conducted a survey on operational KPIs to collate data on how organizations are faring when it comes to KPI management in 2024. This infographic takes a close look at…
-
Infographics|
Most Common KPIs Across Organizations
APQC's 2024 operational KPIs survey reveals which Key Performance Indicators (KPIs) are most used in organizations. This infographic examines the top primary and secondary…
-
Infographics|
2024 Top Challenges and Solutions: Data and Measurement
As data and measurements become increasingly integral to the health of an organization, organizations are faced with the challenge of how to integrate this data into the…
-
APQC’s Seven Tenets of Process ManagementSM are tools that can help organizations move from the “developed” stage and overcome the issues where so many organizations go wrong…
-
In our annual Process and Performance Management Priorities research, APQC surveyed 162 process and performance management professionals to identify common challenges and…
-
Articles|
Process Management Paradigm Shift
Competencies in Lean, Six Sigma, or business process management are no longer enough for process teams to support their organizations’ needs. Accelerated changes in the…
-
APQC hosted a roundtable conversation facilitated by Holly Lyke-Ho-Gland (Principal Research Lead, Process and Performance Management at APQC) that discussed the best ways to…
-
APQC hosted a roundtable conversation facilitated by Holly Lyke-Ho-Gland (Principal Research Lead, Process and Performance Management at APQC) where participants discussed…
-
Data has the potential to transform our world. In recent years, many organizations have relied on data visualizations to help digital audiences make use of the data. But,…
-
APQC conducted a short poll to understand insight on organizations’ applications, management, and challenges regarding data visualization tools. Data visualization tools…
-
Infographics|
Making Better Decisions with Data Visualization Tools
Technology & process have become closely entwined. And teams have had to expand their toolbox over the last few years to include an array of technologies. According to our…
-
As the number and complexity of networks exploded around the globe, the organization needed to scale to meet demand. APQC interviewed Mohit Mathur, associate vice president…
-
Articles|
Normalizing Benchmarking Data
For comparisons to be meaningful, benchmarking data must be contextualized, or "normalized." This article explains how this is done using an example and discusses the…
-
Preparing to shift toward a data-driven culture—a change that has as much to do with people as it does with data—is, accordingly, largely a people-centric activity. This is…