Resource Library

Roles and Levers for Managing and Changing Culture

Drawing from APQC’s case study research as well as interviews with professionals who are responsible for shaping culture in their organizations, this article discusses the…

Where Culture Goes Wrong

This article reviews some of the common ways in which culture goes wrong in organizations. The scenarios speak to the importance of practices like change management, soft…

The Role of PPM Professionals in Culture

While there may be good reasons to believe that culture work should be left to HR and executives, it simply isn’t true. HR and executives might play a larger role in driving…

Productivity Metrics: Finance, Human Resources, Supply Chain

APQC’s Process and Performance Management (PPM) team examined some of the most common productivity metrics and KPIs within Financial Management (FM), Human Capital Management…

Cultivating A Process Thinking Culture at UPS

Process management works best when the tools and mindset needed to enable it are embedded across the enterprise. As part of APQC’s 2020 PPM Online Summit, Christa Bol,…

Building Foundations for Process Excellence at Intel

For Alvaro Caamaño (Business Process Architect, Intel), setting up a business process management (BPM) framework is like building a house: Without the right foundations and a…

Delivering a Process Thinking Culture

In an effort to de-mystify process work and reconnect with the organization's process thinking roots, the UPS Enterprise Business Process Management Office (eBPMO) set out on…

World Class Journey- Implementing Business Process Management Across Intel Finance

In late 2018, Intel's Finance World Class Program triggered a project to design and implement a Business Process Management (BPM) framework. The goal of this effort was to…

Engaging Employees in Process at Michigan State University

Developing a process thinking culture in an organization is never easy, but it can be especially challenging in educational institutions. Schools and universities face…

Supporting Institutional Change Through Employee Engagement and Process Improvement

Developing a culture of business process management in an organization practically unchanged for 40 years is no easy task. Organizations may have some processes documented,…

Empowering Counselors and Support Staff with ProUnitas

Too often, counselors, social workers, and other support staff are burdened with excessive paperwork and administrivia that prevents them from focusing on what really matters…

Giving Counselors and Support Staff Some Love

In this session, Adeeb Barqawi discussed how a large school district ensured that its support staff spent less time on paperwork and more time on what is most important,…