Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
The Human Side of the SRM Equation
Supplier relationship management (SRM) is particularly crucial in today’s world of supply chain upheaval. Development of SRM tools using AI and other advanced technologies is…
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APQC’s research—conducted in partnership with supplier relationship management (SRM) experts Kate Vitasek, Bonnie Keith, and Emmanuel Cambresy—shows that although there are…
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Infographics|
Taking Supplier Relationship Management to the Next Level
Supplier relationship management (SRM) is a method commonly used by organizations to ensure supplier adhere to contract terms and procurement activities. View this…
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Research has shown that many, if not most, of the world's most-used sourcing strategies are incomplete for modern procurement challenges. In this article, Kate Vitasek and…
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The business battles of this century will be won by harnessing the power of suppliers. Leading organizations recognize that the playing field of procurement is no longer one…
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A service level agreement (SLA) defines the specifications, quality, and cost of a good or service being provided by a supplier to a buyer. SLAs help to provide transparency…
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For supply chains that are more innovative and resilient in the face of disruption, organizations can no longer afford purely transactional approaches to supplier…
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Infographics|
Supplier Relationship Management in 2022: Current State
APQC asked supply chain professionals to answer seven questions about Supplier Relationship Management (SRM) in April 2022. SRM involves managing third-party organizations…
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Learn how to achieve best-practice performance levels in procurement with this article that details the impact of documenting, aligning, and communicating supplier selection…
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Articles|
Implement a Formal Supplier Approval Process
Learn how to achieve best-practice performance levels in procurement with this article that details the impact of implementing a formal supplier approval process.
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Articles|
Rationalize the Supply Base
Learn how to achieve best-practice performance levels in procurement with this article that details the impact of rationalizing the supply base.
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By fostering fruitful supplier relationships and designing strategically focused outcomes, sourcing and procurement professionals now play a central role in addressing supply…
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This article is a summary of an APQC conversation in August 2019 with supplier relationship experts Kate Vitasek, Bonnie Keith, and Emmanuel Cambresy. The panel discussion…
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Presentation Slides|
Reinventing Supplier Relationships: Shifting From Lowest Cost to Highest Value Presentation Slides
From an August 2019 webinar in supply chain management. Hear from supply chain experts Kate Vitasek, Bonnie Keith and Emmanuel Cambresy on how to best pick and work with your…