Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
What Is Process Improvement?
Process improvement is the practice in which organizations work to improve the way they work, such as increasing customer satisfaction, decreasing cycle time, or increasing…
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Articles|
What Is Process Management?
Process management is a management practice or approach that defines the governance of specific business processes, enabling improved business agility and operational…
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The most common process improvement methodologies are Lean, Deming Cycle, Six Sigma, benchmarking, Kaizen events, and Total Quality Management. According to research, most…
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Design thinking is a human-centric, solutions-based approach to problem solving. It is particularly useful for addressing complex or ill-defined problems and leveraging…
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When it comes to documenting and understanding processes, there are three core tools organizations use: frameworks, maps, and models. However, there is often little clarity…
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Every process has inherent risks that can result in unintended consequences. Understanding the source of risks, as well as the reliability of a process, allows an…
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Infographics|
2025 Top Challenges and Solutions: Process Management
In December of 2024 APQC conducted its annual survey to understand the common challenges and priorities of process and performance management practitioners. This infographic…
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Articles|
Culture is a Key Foundation for Process Work
Each year, APQC carries out a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners. In this article, APQC…
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Presentation Slides|
What to Expect in Process and Performance Management in 2025
At the close of 2024, APQC's process and performance management group conducted its annual survey to understand the common challenges and priorities of practitioners in 2025…
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Data and Measures|
2025 Process & Performance Management Priorities and Challenges: Comparison by Revenue
In December of 2024, APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2025.This report…
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Data and Measures|
2025 Process & Performance Management Priorities and Challenges: Comparison by FTEs
In December of 2024, APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2025.This report…
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In our annual Process and Performance Management Priorities research, APQC surveyed 296 process and performance management professionals to identify common challenges and…
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Infographics|
Process Improvement Toolkit
There is no one-size-fits-all approach to process improvement. APQC has created resources so you don’t have to reinvent the wheel. Access the resources linked in this…
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Data and Measures|
2025 Process & Performance Management Priorities & Challenges: 2022, 2023, 2024, & 2025 Comparison Report
In December of 2024, APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2025.This report…
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Many organizations struggle to improve core processes. At a minimum, process improvement requires governance structures to manage and coordinate improvement projects, methods…
