Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Articles|
Human Capital Management Best Practices
For anyone hoping to drive improvements in the Human Capital Management (HCM), APQC’s Process Classification Framework® (PCF) is an essential tool. The PCF provides a common…
-
Articles|
Training and Development Best Practices
As technology and innovation shorten the self life of worker skills, the ability to efficiently and cost effectively train and develop employees is something that…
-
Mentoring and peer-based knowledge transfer are two of the most direct ways to transfer knowledge—but they’re not easy to get right. This article condenses APQC's most…
-
Presentation Slides|
Managing Knowledge Across the Employee Lifecycle
Every employee can benefit from knowledge management, but a new hire will benefit from different KM resources and activities than an expert nearing retirement. In this…
-
Presentation Slides|
Let's Get Intentional About Accelerating and Sustaining Process Improvement Behavior Change
Behavior change is a critical success factor for process improvement initiatives, but for Paul Fjelsta, far too many organizations go about the work of behavior change in the…
-
Behavior change is a critical success factor for process improvement initiatives, but for Paul Fjelsta, far too many organizations go about the work of behavior change in the…
-
Articles|
Formal Job Rotation Programs
Job rotation programs can help organizations accomplish a variety of objectives, including: Increasing career satisfaction, engagement, and retention Boosting…