Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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3 Key Steps for Addressing Turnover
An organization’s turnover rate provides key insights into the health of its workforce and its approach to human capital management more broadly. But in order to be…
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Average Tenure of FP&A Employees
In a competitive labor market, leading organizations stand out for their ability to retain finance employees longer than their peers. Based on data from our Planning and…
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Don't Neglect Your Finance Talent
In this article, APQC draws from the findings of its Future of Finance Talent study to discuss how leading organizations approach retention for finance employees. APQC found…
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The Future of Finance Talent
Finance functions are evolving, looking to add higher-value services to their traditional focus on administration and compliance. With this shift, many are recognizing the…
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Every organization is going to experience at least some voluntary turnover from new employees, and the reasons why it happens are not always within an organization’s control…
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Engagement and Retention: Survey Results Snapshots
This collection contains reports that explore engagement and retention trends and practices among the organizations that completed APQC's Open Standards Benchmarking® Talent…
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Voluntary termination (also called voluntary turnover) occurs when employees leave your organization of their own accord for any reason. While every organization should…
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In the rush to fill a position left open by a departing employee, don't forget or neglect to conduct an exit interview. Exit interviews can provide your organization with a…
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How to Conduct a Stay Interview
Stay interviews are growing in popularity, and with good reason. In a competitive talent market, employers must take a proactive approach to retention. From this article,…
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How to Conduct an Exit Interview
One important, and often underused, tool for understanding the drivers of employee resignation is the exit interview. In this article, you will learn about the what, why, who…
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Highly-trained, knowledgeable, and well-tenured staff are some of the most important assets a business can have. At the same time, leading organizations also recognize the…
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HR Customer Satisfaction
This collection features the results of APQC's survey on HR customer satisfaction. From the resources in this collection learn: Which aspects of HR employees are most…
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HR Customer Satisfaction: Survey Highlights
APQC surveyed employees, from across industries and organization sizes, about their experiences with and perceptions of HR at their current employers. This article presents…
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How & Why Turnover Varies by Industry
Don’t pass judgment on your organization’s employee turnover rate until you’ve looked at your industry benchmark. In this article, find out how the median turnover rate…
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How to Evaluate Turnover
Too much or too little turnover is a drag on your human capital budget and your organization's bottom-line. How can you tell whether your organization is hitting its target…