Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Process management activities like documentation, standardization, and digitization all help organizations to optimize their processes and enable continuous improvement. But…
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Electric utilities have industry-wide reliability standards to measure the duration and frequency of power outages. But how were these standards established? It wasn’t a…
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This collection brings together summaries of APQC’s major process and performance management research projects from the past five years. All the summaries are open to the…
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At the close of 2022, APQC's process and performance management group conducted its annual survey to understand the common challenges and priorities of practitioners in 2023…
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Process Supporting the Business
Organizations have a higher-level of understanding of the value their process and performance disciplines provide. Consequently, process teams are tapped to support a wide…
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Keep BPM Visible to Senior Leaders
Research consistently proves that increased leadership involvement results in greater change and buy-in for improvement initiatives. BPM needs executive-level sponsorship to…
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Salesforce was struggling to set up a process improvement program at scale, due to being constrained by the startup mentality of a young company. In this session, Jerome…
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Investment management company Capital Group has transformed its process improvement capability from a singular continuous improvement effort to a holistic operational…
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Process audits can be a helpful approach for evaluating performance and evolving maturity. However, many process audits are transactional and disconnected from organizational…
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Process management works best when the tools and mindset needed to enable it are embedded across the enterprise. As part of APQC’s 2020 PPM Online Summit, Christa Bol,…
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For Alvaro Caamaño (Business Process Architect, Intel), setting up a business process management (BPM) framework is like building a house: Without the right foundations and a…
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Achieving Benchmarking Excellence at Boeing
Benchmarking is one of the most effective steps toward process and performance improvement, but can be an incredibly challenging endeavor in an organization as complex as The…
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Choosing the right quality methodologies is critical for organizations ability to mature their processes, think strategically, and grow their value. But how can organizations…
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This is the collection of recordings for each session from APQC's 2020 Virtual Process and Performance Summit. Click here for the collection of the speakers’ presentation…
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This best practice has been updated from the original published in 2011. Strategic alignment is the first of APQC's Seven Tenets of Process Management℠. Learn how to…