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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Benchmarking Basics
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Articles
Benchmarking Code of Conduct
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Process and Performance Management Best Practices Study Overviews
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Analyzing Processes: How to Use a Process Classification Framework
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Redesigning Educational Assessment and Reporting Processes With Independent Schools Victoria
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Process and Performance Challenges and Solutions (Webinar Wrap-Up)
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2017 Putting the PCF into Action
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Best Practices in Process Frameworks: Best Practice Report (Executive Summary)
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Common Uses of Frameworks
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2016 Value of Benchmarking
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2016 Process and Performance Management Webinars
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Overviews from APQC's 2016 Process Conference
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Presentations from APQC's 2016 Process Conference
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Regularly Assess, Benchmark, and Analyze KM Efforts and Trends
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Assess KM Maturity and Capabilities Over Time
Featured Resources
Staff Selections
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End-to-End Process Maps and Measures
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Articles
Cycle Time in Business Days to Process the Payroll
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Case Study
How Lincoln Financial Grew Engagement in a Pandemic
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Case Study
Leveraging Deep Knowledge Transfer at APQC
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What Supply Chain Leaders Need to Know About Virtual Collaboration
