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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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2020 Process and Performance Management Webinars
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Articles
Best Practices in Process Models: The Seven Tenets of Process Management
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2020 Process and Performance Management Priorities
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2020 Process Management Challenges and Solutions
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Building Blocks of Success: Seven Tenets of Process Management Maturity Model
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The Building Blocks of Process Management Maturity: Process Models
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2019 Putting Process Frameworks into Action
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Exploring Process Automation
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Make Success Automatic: Best Practices in Robotic Process Automation (Executive Summary)
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Creating End-to-End Processes: How to Use a Process Classification Framework
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Building Process Maps: How to Use a Process Classification Framework
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Creating Process Definitions: How to Use a Process Classification Framework
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Customizing a Process Framework: How to Adapt a Process Classification Framework
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Adaptation Increases Relevancy
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Start with Customer-Focused End-to-End Processes
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Staff Selections
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End-to-End Process Maps and Measures
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Articles
Cycle Time in Business Days to Process the Payroll
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Case Study
How Lincoln Financial Grew Engagement in a Pandemic
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Case Study
Leveraging Deep Knowledge Transfer at APQC
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Articles
What Supply Chain Leaders Need to Know About Virtual Collaboration
