Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Investing in effective enterprise content management processes is crucial for organizations. APQC's research on successful content management programs shows how to formulate…
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Access to an organization’s collective knowledge boosts employees’ productivity and ability to innovate. But enabling knowledge access is a challenge, especially in large and…
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KM Conversations: KM for a Smarter, More Automated World
Automation, machine learning, and AI are changing how organizations approach KM. And as the pandemic creates disruptions and financial challenges, many organizations are…
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Enterprise Content and Collaboration in the Cloud
Cloud computing is one of the most pervasive trends in enterprise IT. In 2019, APQC surveyed more than 300 organizations to understand their use of cloud platforms to support…
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IT consulting organization Cognizant Technology Solutions is transitioning its KM toolkit from the traditional “seek” model, in which employees must proactively search for…
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Smart recommendation systems integrate information about users and their past behavior to filter items and predict which will be most relevant or appealing to a particular…
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Natural language processing is machine learning software that enables computers to understand human language and detect patterns therein. This article describes the basics of…
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Cognitive computing is technology that uses data mining and machine learning to simulate human thought processes. Artificial intelligence (AI) is technology that continuously…
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Chatbots and Intelligent Personal Assistants: Emerging Technologies for Knowledge Management
A chatbot or intelligent personal assistant is a software application that acts as a virtual agent and conversationally responds to human enquires. This article describes the…