Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Accounts Payable Key Benchmarks
Prepared using data from APQC's Open Standards Benchmarking in accounts payable and expense reimbursement, this table highlights financial management key performance…
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Planning and Management Accounting Key Benchmarks
Prepared using data from APQC’s Open Standards Benchmarking in planning and management accounting, these documents highlight financial management planning and management…
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General Accounting and Reporting Key Benchmarks
Prepared using data from APQC’s Open Standards Benchmarking® in general accounting and reporting, this collection features key performance indicators (KPIs) for general…
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Internal Controls Key Benchmarks
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Manage Internal Controls”…
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Managing Complex Risk in Utilities
In early 2021, Winter Storm Uri caused one of the largest power blackouts ever in the United States. Whereas other regions are built to handle a seven-day hard freeze, this…
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Accounts Receivable and Collections Key Benchmarks
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Perform revenue accounting”…
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In partnership with Ernie Humphrey (CEO, Treasury Webinars), APQC launched its Delivering Treasury Success in the “Next Normal” study to understand what success looks like…
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Understanding Customer Profitability
Understanding customer profitability can be a complicated undertaking for any organization—especially one that has multiple lines of business. This article gleans insights…
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This article summarizes reflections from Nevine White (VP Accounting, Hargray Communications Group) and John Merriman (VP Finance, Copper Mountain Resort) from their journey…