Home

Resource Library

APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

Looking for something specific?

Ask us
Skip to search
1 - 13 of 13 Results
  • Collections
    |

    Talent Acquisition Key Benchmarks

    Prepared using APQC’s Open Standards Benchmarking® portal, the articles in this collection highlight important measures and median metric values for the Source, recruit, and…

  • Collections
    |

    Manufacturing Key Benchmarks

    Prepared using data from APQC’s Open Standards Benchmarking (OSB) in Manufacturing, this collection includes articles that provide median values for selected key performance…

  • Collections
    |

    Blueprint for Success: Logistics

    This collection is your road map to success in managing logistics efficiency and effectiveness. The content within will teach you about key performance indicators (KPIs), as…

  • Collections
    |

    Supply Chain Planning Key Benchmarks

    With metric data from APQC’s Open Standards Benchmarking in supply chain planning, this collection highlights articles with supply chain planning benchmarks for organizations…

  • Collections
    |

    Procurement Key Benchmarks

    Featuring data from APQC's Open Standards Benchmarking in Procurement, these articles highlight the median performance level on important procurement benchmarks for…

  • Collections
    |

    Logistics Key Benchmarks

    APQC has chosen a set of key benchmarks that are important for organizations to monitor and benchmark with other organizations in their industry. Featuring data from APQC’s…

  • Collections
    |

    Contact Center Key Benchmarks

    Gain insight into the efficiency and effectiveness of your organization’s contact center processes by benchmarking common business activities (Hierarchy ID: 6.2 in APQC’s…

  • Collections
    |

    Accounts Payable Key Benchmarks

    Prepared using data from APQC's Open Standards Benchmarking in accounts payable and expense reimbursement, this table highlights financial management key performance…

  • Collections
    |

    Talent Development Practice Reports

    These reports provide industry-specific perspectives into talent development practices. Topics include talent strategy, buy/borrow/build approaches, and the use of technology…