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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Collections
Accounts Receivable and Collections Key Benchmarks
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Collections
Key Manufacturing Benchmarks
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Articles
My Favorite Tool In the Process Toolkit Panel Discussion
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Articles
Building a Process Toolkit to Challenge the As-Is
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Articles
Managing a Finance Career, with Ganesh Panchanathan
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Articles
Building an International Treasury Operation at a Multinational Technology Company
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Collections
Managing Change
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Articles
Making the Case for KM to STEM Workers and Leaders
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Articles
Standardizing and Optimizing the Opportunity-to-Order Process at Cherwell Software
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Articles
How Corporación Multi Inversiones (CMI) Leverages Super Users for Knowledge Transfer
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Articles
Identifying and Prioritizing Critical Knowledge at Kraft Foods
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Articles
Diversity Lessons from Men in Tech: An Interview with Patricia Salgado Ph.D.
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Articles
Interpreting HCM Performance Metrics--Is Higher or Lower Better?
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Collections
Knowledge Management Profiles by Industry: Industrial Products and Manufacturing
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Articles
Measuring Diversity and Inclusion
Featured Resources
Staff Selections
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Webinars & Videos
Expanding the Value of Process Management: Seven Tenets
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Reports & White Papers
Evolving Practices in Enterprise Risk Management: Survey Summary Report
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Tools & Templates
End-to-End Process Maps and Measures: Hire-to-Retire
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Reports & White Papers
10 Steps to Get a KM Program Off the Ground
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Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement
