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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Collections
Accounts Receivable and Collections Key Benchmarks
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Collections
Key Human Capital Benchmarks: Financial Services/Banking Industry
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Articles
Putting the 'Enterprise' in ERM at a Banking Organization
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Collections
Enterprise Content and Collaboration in the Cloud
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Collections
APQC's Process Classification Framework (PCF) - Cross-Industry and Industry-Specific Versions
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Articles
KM Adoption and Behavior Change: Advice from KM Leaders
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Articles
My Favorite Tool In the Process Toolkit Panel Discussion
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Collections
Talent Acquisition Key Benchmarks
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Articles
Transforming Operational Excellence and BPM at Capital Group
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Articles
Building a Process Toolkit to Challenge the As-Is
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Webinars & Videos
An Interactive Conversation with 2020 Excellence in KM Recipients
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Webinars & Videos
Process Toolkit to Challenge the As-Is
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Webinars & Videos
Transformation from Within: Our OpEx Journey
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Collections
Managing Change
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Articles
Finding the "New Normal" for FP&A in Financial Services
Featured Resources
Staff Selections
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Collections
End-to-End Process Maps and Measures
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Articles
Cycle Time in Business Days to Process the Payroll
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Case Study
How Lincoln Financial Grew Engagement in a Pandemic
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Case Study
Leveraging Deep Knowledge Transfer at APQC
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Articles
What Supply Chain Leaders Need to Know About Virtual Collaboration
